You can share your screen with other participants during a VRI call, and LSC admins control who's allowed to do it and override another participant's share.
Note: Screen sharing is disabled by default. If you're an LSC admin and want to enable it, contact your Account Manager.
Important Note: Screen sharing is only supported on the desktop versions of Chromium-based browsers like Google Chrome and Edge. It does not work in the mobile apps.
Share your screen during a VRI call
Select the Screen Sharing icon in the Boostlingo VRI caller.
In the Chrome screen sharing menu, choose a Tab, a Window, or your Entire Screen.
Note: Once you start sharing, you won't be able to see the other participants. You'll see the view you're sharing. To see both, use multiple displays.
In-call screen sharing permissions
By default, only the requestor can share their screen. They can grant permission to other participants by selecting the arrow next to the Screen Sharing icon.
This opens an options menu that lets the requestor grant other participants permission to share their screen.
Note: Only one participant can share their screen at a time. By default, only the requestor can override another participant's screen share, but they can change this by toggling the setting to "All Participants."
End a screen share
To stop sharing your screen, select the Screen Sharing icon again in the Boostlingo VRI caller, or select Stop Sharing in the Chrome screen share pop-up bar.
LSC-level screen sharing settings
By default, only the requestor can share their screen on a VRI call or override another participant's screen share. LSC admins can change this.
Go to Configuration>Company>Calls.
Select Edit next to Screen Sharing Options or Screen Sharing Override Options.
Set the option to "Host Only" or "All Participants."
Next steps / Getting more help
For LSC admins: if screen sharing isn't available on a call, confirm the feature is enabled and that the participant is on a supported Chrome browser. If the issue continues, contact Boostlingo Support with the Call ID. If you're not sure how to reach Support, contact your Account Manager.