When looking at Call logs, you are able to sort by Call Status:
The call status filter is set to Connected by default. You will need to change the filter in order to see Calls in other statuses.
Defining Call Log Statuses
Connected:
- The requestor was successfully able to connect to an interpreter.
Abandoned:
- The requestor ended the call before an interpreter joined.
OR
- An interpreter attempted to answer the call, but due to technical issues on the requestor and/or interpreter's side, the call was not able to connect.
Unfulfilled:
- The call went through operator intake, but was not connected to an interperter.
OR
- The call went to a third-party call center, but was not connected to an interpreter.
Rollover:
- The call was originally routed as a VRI (Video Remote Interpreting) call, but there were no VRI interpreters available, so the call type changed was changed to an OPI (Over the Phone Interpreting) call.
OR
- The call was originally routed to an AI interpreter, and the requestor opted to switch to a human interpreter.