Call Log Statuses

Austen Brockman
Austen Brockman
  • Updated

When looking at Call logs, you are able to sort by Call Status: 

The call status filter is set to Connected by default. You will need to change the filter in order to see Calls in other statuses. 

Defining Call Log Statuses


  • The requestor was successfully able to connect to an interpreter. 


  • The requestor ended the call before an interpreter joined.


  • An interpreter attempted to answer the call, but due to technical issues on the requestor and/or interpreter's side, the call was not able to connect. 


  • The call went through operator intake, but was not connected to an interperter. 


  • The call went to a third-party call center, but was not connected to an interpreter. 


  • The call was originally routed as a VRI (Video Remote Interpreting) call, but there were no VRI interpreters available, so the call type changed was changed to an OPI (Over the Phone Interpreting) call. 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request