For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be saved to our system as a Pre-Authenticated number.
LSC administrators and Requestor Admins can both add Pre-Authenticated numbers. These instructions are for Requestor Admins.
How to Add a Pre-Authenticated Phone Number
1. Navigate to Configuration > Company.
2. Under Pre-Authenticated PIN Management, enter the number that you are calling from (not your IVR number) and select the user to whom the phone number belongs.
3. Click Add Phone.
4. Once the number has been added, you can edit or delete the number from the list underneath the 'Add Phone' section of the page.