What is AI Transcriptions and Summaries?
- Detailed Call Transcripts: Captures every word of your calls accurately.
- Call Summaries: Summarizes participants, purpose, key topics, decisions, and action items.
- Multilingual Support: Transcriptions and summaries are available in the call languages or translated versions.
Key Features
- Automated Transcriptions and Summaries for on-demand audio calls.
- Transcriptions and summaries available for 10 supported languages:
- English, Spanish, Russian, French, Vietnamese, Portuguese, Chinese (Mandarin), Ukrainian, Chinese (Cantonese), Korean.
- Download Options: Save transcripts and summaries in PDF or DOCX formats.
- Searchable Text: Easily find specific sections in the transcript.
- Timestamps: Time-stamped dialogue for reference.
How to Use the Feature
This feature is currently in Beta. Please reach out to your Account Manager to enable it.
- When the feature is enabled for you, transcription is automatically enabled for all eligible calls originating from your account.
- At the start of the call, a recording announcement will notify participants that the call is being recorded and transcribed.
Accessing Transcriptions and Summaries
- After the call, navigate to the Call Log Details in your Boostlingo account.
- Click on the call record.
- Two new tabs will be visible:
- Transcriptions Tab: Contains the full transcription with language options and time stamps.
- Call Summary Tab: Provides key details like participants, purpose, decisions, and action items.
Downloading and Sharing
- Both transcriptions and summaries can be downloaded as PDF or DOCX files.
- Copy summaries directly for quick sharing.
Important Notes
- The feature is free during the Beta period, which will run for the next 3 months.
- Only Root LSC Admins and the requestor that placed the call can access transcriptions and summaries.
- Not Supported: Scheduled calls, video calls, or calls through third-party apps like Zoom, Webex, or Teams.
Examples of Use
- Record-Keeping: Maintain detailed records for compliance or audits.
- Follow-Up: Quickly reference summaries to address action items or decisions.
- Collaboration: Share transcripts with team members to align on key topics.
Need Help?
If you have any questions or issues using the AI Transcriptions and Summaries feature, feel free to reach out to our support team at betaAI@boostlingo.com.