Accepting the Call
When a call is received, the incoming call screen will appear. To answer the call, tap the Click To Answer orange button at the bottom of the screen.
The call will connect and show both participants (Requestor on the top, Interpreter on the bottom) as well as:
- Call duration
- Service type
- Language Pair
In a call, you can select the audio device you would like to use directly from the call screen (ie: the earpiece, phone speaker, or Bluetooth headset). To swap the audio device, tap the audio icon located to the right of the red End Call button. Additionally, you can mute yourself by tapping the mic button to the left of the End Call button.
Adding a Third Party
You can add a third party participant to a call, also called dialing out, by clicking on the plus sign in the upper-right-hand corner of the screen. This will open a calling window. You can change the Country code by clicking on the Flag icon in the caller.
Note: this feature may not be available on some calls, as it is dependent on account settings determined by the Requestor's Administrator.
Sending a Text
You can send a text to the Requestor by clicking on the chat bubble icon. To return to the call screen from the chat window, click the X in the upper-right-hand corner.