Custom branding in Boostlingo allows LSC admins to white label Boostlingo by creating a custom URL, uploading brand images, and more.
Note: if you do not see this feature, please reach out to your Account Manager.
Turn on branding
Navigate to Configuration > Company > Branding and select 'Service as your Brand.'
Brand Options
- Application Subdomain
- Generates a Custom URL for users to access your branded site.
- Company on Call Name
- Used in IVR greeting. After user enters their PIN, the greeting will say 'Welcome to [LSC name]' and proceed with IVR options.
- Alternatively, select 'No name' from the dropdown to skip the greeting.
- Terms and Conditions URL
- Set a custom Terms and Conditions link.
- Privacy Policy URL
- Set a custom Privacy Policy link.
- Available Skins
- Allows you to select a color palette that aligns with your branding.
Branding Images
Image Types
You can upload four image types on the Branding page.
SignIn Logo
The SignIn logo will show when users are signing into your custom URL, as shown here outlined in red:
Main logo
The main logo will show in the corner above the site menu to the left of the screen. It is also visible in the mobile app.
Email Logo
The email logo will show in notification emails.
Favicon
This is the image that appears next to your LSC name in the tab bar. The favicon must be uploaded as a .ico file.
Importing Images
File types:
- PNG, JPEG, and GIF files are supported for SignIn Logo, Main Logo, and Email Logo.
- For Favicon, the only file type supported is .ico. You will not see the option to set an image as the favicon unless it is imported as a .ico file.
To import and image, click Upload Images and select the image file from your computer.
Cropping Images
- Branding images must fit certain parameters.
- After you import a file, you will see the option to Crop it to fit the parameters for the image type by clicking 'Crop Image to Placeholder'. You can then select which part of the uploaded image to retain.
- You can also click 'Crop Image' to crop it to a different size. The image will be distorted to fit the parameters if it is not cropped to the placeholder.
Delete Images
To delete an image, click into it and then click 'Delete Image.'