Notifications are applicable for both appointments as well as invoicing. Notifications for appointments allow one to stay up-to-date and informed when a new appointment is created or when changes occur within an appointment that has already been scheduled.
Please note that the specific information included in a notification will vary based on the role of the user the notification is being delivered to. As an example, a notification for a scheduled OPI appointment will include information on joining that call for the requester of that appointment but that information would be omitted for users who are not a participant of the appointment itself.
For notifications related to invoicing click here.
For Appointments
Below are the notification types which are configurable for appointments.
Created
Created notifications are distributed when a new appointment is created by an LSC administrator or requestor administrator.
Default: send to Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email
Assigned
The Assigned notification is delivered when one or more interpreters have been invited to participate in an appointment by an LSC administrator.
Default: send to Interpreter, Watcher via email
Assignment Accepted
The Assigned Accepted notification is delivered when at least one interpreter has accepted the invitation to join an appointment.
Default: send to Interpreter Root Admin, Watcher, Default Admin via Email
Interpreter Declined
The Assignment Accepted notification is sent out when an interpreter has declined the invitation to an appointment.
Default: send to Interpreter Root Admin, Watcher, Default Admin via Email
Participation Canceled
Participation Canceled notifications are delivered when an interpreter who had previously accepted an invitation to an appointment cancels his/her participation in the appointment.
Default: send to Interpreter Root Admin, Watcher, Default Admin via Email
Interpreter Unassigned
This notification is delivered when an LSC administrator has unassigned an interpreter who had previously accepted the invitation to an appointment.
Default: send to Interpreter, Watcher via Email
Scheduled
The Scheduled notification is delivered when all interpreters required for an appointment are confirmed by an LSC administrator.
Default: send to Interpreter, Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email
Scheduled Interpreter Participation Canceled
This notification is delivered when an interpreter who was previously scheduled to participate in an appointment cancels his/her participation.
Default: send to Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email
Scheduled Interpreter Unassigned
This notification is delivered when an LSC administrator unassigns an interpreter who was previously scheduled for an appointment.
Default: send to Interpreter, Watcher, Requestor Root Admin, Default Requestor Admin via Email
Pre-Start Notification
The Pre-Start Notification is sent 5 minutes prior to the start time of an appointment. The interpreter will receive a notification asking to confirm if the appointment will start on time.
Default: send to Interpreter via Email
On-Time
On-Time notifications are sent when an interpreter confirms that an appointment will start on time.
Default: send to Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email
Delayed
Delayed notifications are delivered when an interpreter confirms that an appointment will not start on time (will be delayed).
Default: send to Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin via Email
Completed
At the end time of a scheduled appointment, the interpreter will receive a notification asking to confirm if the appointment will end on time.
Default: send to Interpreter via Email
End Time Confirmed
When an interpreter confirms that an appointment will end on time, the End Time Confirmed notification will be sent out to any system roles setting within the notification settings card.
Default: send to Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Deafult Admin via Email
End Over Time Confirmed
When an interpreter confirms that an appointment will extend past the scheduled time, the End Over Time Confirmed notification will be sent out to any system roles setting within the notification settings card.
Default: Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email
Cancelled
The Cancelled notification is delivered when an appointment is automatically cancelled (if no interpreters had confirmed participation), or manually by a participating party for the appointment.
Default: send to Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email, Web
Time Revised by Interpreter
After an appointment has ended, if an interpreter has confirmed or updated the actual start and end time for the appointment, the Time Revised by Interpreter notification will be delivered.
Default: send to Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Email
Time Revised by Admin
After an appointment has ended, if an LSC administrator has confirmed or updated the actual start and end time for the appointment, the Time Revised by Admin notification will be delivered.
Default: send to Watcher, Requestor Root Admin, Default Requstor Admin via Email
OPI/VRI Notification
The OPI/VRI Notification is delivered 7 minutes, 15 minutes, and/or up to 1 hour before the start time of an OPI/VRI scheduled appointment. Users who receive this notification will also receive an OPI/VRI notification at the start time of an appointment.
Default: send to Interpreter, Requestor via Email, Web
Draft Approved
The Draft Approved notification is delivered when an appointment has been approved by the Requestor Admin associated with the appointment.
Default: send to Requestor via Email
OPI/VRI Time Changed
If the start and/or end time for an OPI/VRI scheduled appointment has been altered or changed, the OPI/VRI Time Changed notification will be delivered to the selected system roles.
Default: send to Interpreter, Requestor, Watcher, Root Requestor Admin via Email, Web
Appointment Changed
The Appointment Changed notification is delivered when a change in the appointment (such as the date or time) has occurred.
Default: send to Interpreter, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Admin via Email
Appointment Changed, Reconfirm Required
The Appointment Changed, Reconfirm Required notification will be delivered when a change in an appointment (such as the date or time) has occurred, however reconfirmation of the appointment is required by participating parties.
Default: send to Interpreter via Email
Appointment Changed, Opportunity Lost
The Appointment Changed, Opportunity Lost notification will be delivered when a change in an appointment (such as the date or time) has occurred, however, the appointment opportunity has passed.
Default: send to Interpreter via Email
Signature Complete
When all parties have provided signatures for an appointment, the Signature Complete notification will be delivered.
Default: send to Interpreter Root Admin, Watcher, Requestor Root Admin, Default Admin via Email
Notes Received
The Notes Received notification is delivered when a new note is added to an appointment.
Default: send to Intrepreter, Requestor, Interpreter Root Admin, Watcher, Requestor Root Admin, Default Requestor Admin, Default Admin via Web, Push, Email, SMS
Expense Added
When a new expense is added to an appointment by an interpreter, the Expense Added notification will be delivered to the selected system roles.
Default: send to Interpreter Root Admin, Watcher via Email, Web
Scheduled Conference Call
The Scheduled Conference Call notification will be sent out when all interpreters required for an appointment have been confirmed by an LSC administrator.
Default: send to Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer via Email
Conference Call is Cancelled
This notification can be configured to send out a message if/when an appointment that is scheduled to have more than two parties is automatically cancelled (if no interpreters were scheduled), or manually by another participating party within the appointment.
Default: send to Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer via Email
Conference Call Participants has Changed
This notification can be configured to send out a message if/when a change in the participants occurs for an appointment that is scheduled to have more than two parties.
Default: send to Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer via Email
Conference Call has Changed
The Conference Call has Changed notification can be configured to send out a message if/when a change occurs for an appointment that is scheduled to have more than two participating parties.
Default: send to Requestor, Requestor Root Admin, Default Requestor Admin, Anonymous, Consumer
via Email