When Auto-Broadcasting is enabled for an appointment, control which eligible interpreters will be prioritized for auto-broadcasting, as well as which interpreters should not be invited.
These lists are configured at the Account level by an LSC Admin.
Interpreter Broadcasting List
Interpreters in the prioritize list will form the 1st batch during the auto-broadcasting phase. No other interpreters will be invited until the next batch. To update the list, navigate to the Account Viewer > Appointments tab.
To enable the list click Edit, and in the pop-up window, click the box for ON.
Add the desired interpreters to the list, and select one of the following modes:
- Prioritize - include these interpreters first during the auto-broadcasting process before inviting other eligible interpreters
- Broadcast Only - include ONLY these interpreters during the auto-broadcasting process. No other interpreters will receive an invite to auto-broadcasted appointments.
Click Save when you are done.
Interpreter Do Not Broadcast List
If there are interpreters that should not facilitate appointments for a particular account, you can add them to the Interpreter Do Not Broadcast List.
To update the list, navigate to the Account Viewer > Appointments tab. To enable, click Edit, and in the pop-up window click the box for ON. Add the desired interpreters to the list, and click Save.
You can also view the Priority List and Do Not Broadcast list from the appointment workflow. On the Add Interpreters screen, you can view the interpreters in each list under Broadcasting Rules: