As an LSC Admin, you have the ability to restrict Requestors and/or Interpreters from Canceling or Editing Scheduled Appointments within a specific time period.
How to Restrict Users:
- Navigate to Configuration > Company > Appointments.
- Select Canceling/Editing Scheduled Appointments. This will generate the following pop-up:
- Here you can toggle On to restrict interpreters' and/or requestors' ability to cancel appointments.
- Choose a timeframe (hh:mm) in which you would like to prevent interpreters or requestors from making changes.
- You then have the option to use the provided message, or to create a custom message, to send to users who attempt to edit/cancel the appointment within the selected timeframe.
- Requestors have two different warning message options: one for when they attempt to cancel, and another for when they attempt to edit a scheduled appointment
Restricting Subscription Requestors
Similar to the previous steps, you can set up a time frame in which you can prevent subscription users from canceling appointments. Additionally, you have the option to add Cancelation Rules to charge a fee to the user's subscription based on the timeframe in which the user canceled the appointment.
Note: this option is only available if you have Requestors set up using a Subscription model. Please reach out to your Account Manager for more information.
Subscription Cancelation Rules
Commonly, users choose to set up a higher cancelation fee the later the request is placed. For example, the screenshot below shows (from top to bottom):
- If the appointment was canceled within 2 hours of the start time, they will be charged 100% of the duration.
- If the appointment was canceled within 24 hours of the start time, they will be charged 75% of the duration.
- If appointment was canceled within 72 hours of the start time, they will be charged 50% of the duration.
*These examples are purely for educational purposes and not suggested cancelation fees.
If have additional questions about these settings please feel free to reach out to your Account Manager or email our Support Team at support@boostlingo.com.