WEB RELEASE VERSION: 7.9

IVR Call Ratings 

Admins can enable IVR call ratings globally across all accounts or for specific accounts. Enabling this feature will allow requestors on IVR calls to provide a 1 to 5 star interpretation rating and record additional feedback that is transcribed to text. Requestors and Admins can view and download this data from their call logs. 

Additional IVR Enhancements  

• New configuration to allow Requestors to navigate the entire IVR menu using typed prompts only.   

• New configuration to allow hold music to be removed while the system is routing and searching for an interpreter.
  
  

Transcriptions and Summaries Enhancements 

• Admins can delete AI-generated transcriptions and summaries from the call logs.   

• Admins can view transcription durations in the call logs. 

• Before initiating a new call on web, requestors can opt out of the transcription and summary for the call.   

• At any time during an in-progress call, a requestor on the web can choose to stop transcribing the call. 

Default Language 

Fields which were previously labeled ‘native language’ have been renamed to ‘Default Language’ to better align with how those fields are understood by requestors.  There is no change to the functionality of these fields, just the naming convention has been updated. 

Performance Enhancements + Bug Fixes 

This release includes various performance improvements and minor bug fixes to enhance overall user experience.