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Mike-Ducusin

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Total activity 46
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Activity overview

Latest activity by Mike-Ducusin

  • Mike Ducusin created an article,

    Change / Update PIN via Boostlingo Platform

    Note: PIN can be edited/updated under the following circumstances: It should have a secure IVR PIN The phone number is dedicated or associated to an LSC In the platform, navigate to: Members > Ac...

    • Mike Ducusin
    • Updated
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  • Mike Ducusin created an article,

    Roles – Overview and Standard Roles

      Roles allow Boostlingo Partners to customize access and assign management restrictions for default administrators within the Boostlingo platform. Standard roles, such as a Watcher or Default Adm...

    • Mike Ducusin
    • Updated
    • 1 follower
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    • 1 vote
  • Mike Ducusin created an article,

    Join Scheduled Call

    Use these instructions to join a scheduled Video or Phone appointment A scheduled appointment can be initiated up to 7 minutes prior to the scheduled start time.     From a computer log in to your...

    • Mike Ducusin
    • Updated
    • 1 follower
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  • Mike Ducusin created an article,

    Internal Admin <> Interpreter On-Demand Calls

    Admin/Interpreter On-Demand Training Calls LSC Admins can now place calls on-demand to any online interpreter within their Boostlingo system.  This by-passes the need to log in as a requestor to re...

    • Mike Ducusin
    • Updated
    • 1 follower
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    • 2 votes
  • Mike Ducusin created an article,

    Call Recordings

    Access, Play, and Download Call Recordings within the Platform LSC Root Administrators only can access, play, and download on-demand call recordings directly from the call logs in the system. Pleas...

    • Mike Ducusin
    • Updated
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  • Mike Ducusin created an article,

    Zoom (For Clients) - Viewing Call Logs

    Track calls after your meeting directly in the platform If needed, you can track the call associated with your Zoom virtual meeting directly within the Boostlingo platform. This can be helpful for ...

    • Mike Ducusin
    • Updated
    • 1 follower
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    • 1 vote
  • Mike Ducusin created an article,

    Zoom (For Clients) - On Demand OPI Overview and Suggestions

    Zoom for OPI integration with the Boostlingo platform offers a unique way for interpreters to join an ongoing Zoom session. Whether accessing internal interpreter teams managed by the LSC or the Bo...

    • Mike Ducusin
    • Updated
    • 1 follower
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  • Mike Ducusin created an article,

    Single Sign On - Authenticate with Google, Microsoft, or Apple

    Use a Google, Microsoft, or Apple account as the preferred login method for the Boostlingo platform.  Admins have the flexibility to manage their users' passwords and access from their preferred pl...

    • Mike Ducusin
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Mike Ducusin created an article,

    Notifications by Type (Appointments)

    Notifications are applicable for both appointments as well as invoicing. Notifications for appointments allow one to stay up-to-date and informed when a new appointment is created or when changes o...

    • Mike Ducusin
    • Updated
    • 1 follower
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    • 0 votes