Austen Brockman
Articles
Recent activity by Austen Brockman
-
Minimum Requirements
Desktop/Laptop Hardware: Processors: Intel: 2.0 GHz or faster second-generation Intel Core i3, i5, i7 CPU or newer Quad-core processors or newer AMD: 1.8 GHz or faster AMD Athlon 64 X2 p...
- Updated
- 6 followers
- 0 comments
- 10 votes
-
Requestor Appointment Creation Settings
The Requestor Appointment Creation settings will allow you to enable or disable the requestor's ability to create appointments and their ability to create an appointment series, along with turning ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Compatibility and Limitations
Interpreter Limitations: Calls will not be routed to interpreters using mobile devices. Interpreters will not have the ability to use virtual backgrounds. Interpreters will not be able to see a“l...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Pre-Authenticated Phone numbers
For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Custom Roles - Permissions List
This article contains a list of permissions that are configurable when creating a Custom Role for Boostlingo Workspace Admins. They can be used to limit the reach of certain administrators within t...
- Updated
- 1 follower
- 0 comments
- -1 votes
-
Mobile App - General Troubleshooting
1. Use a strong wifi connection whenever possible, rather than cellular data. 2. Log out completely from the mobile app, then re-enter your credentials. It sounds simple, but it can refresh the ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Workstation Mode
With Workstation Mode, it is easier than ever for users to share a single device while at the same time, showing which requestor placed each call. In Workstation Mode, users simply enter their PIN ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Create a Pre-call Policy
Use Pre-call Policies to customize the data collected from requestors prior to the call taking place. Step 1: Add a field Navigate to Configuration > Company > Customize > Custom Fields and Forms >...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Customize Call Log CSVs
It is possible to both select the columns that you want to download for your Call Logs, and to select the order in which the columns will appear. 1. Navigate to Dashboard > Logs. Click on the down...
- Updated
- 2 followers
- 0 comments
- 0 votes
-
Generating User API Tokens
Note: This feature is only available to LSC administrators. If you are an LSC admin and you do not see this option, please contact your Account Manager to enable it. Generating API Tokens 1. Nav...
- Updated
- 1 follower
- 0 comments
- 0 votes