User

Austen Brockman

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Articles

Recent activity by Austen Brockman

  • View and Download Logs

    As an administrator, view the logs for On Demand, Scheduled, or In Person calls within the dashboard.  For more insight, download the logs to CSV files. View the Logs To view system-level logs, Nav...

    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Create a Pre-call Policy

    Use Pre-call Policies to customize the data collected from requestors prior to the call taking place. Step 1: Add a field Navigate to Configuration > Company > Customize > Custom Fields and Forms >...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Webex Integration - Add an Interpreter to a Meeting

    Notes: Requires a paid Webex account using the Desktop Version of Webex Meetings (cannot use Mobile App). Only OPI (audio) calls are supported. Users who sign into Boostlingo via Apple or Google d...

    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Interpreter - Scheduled OPI/VRI Appointment in the Browser

         Joining the call Login to your profile using Chrome or Firefox. Open the caller (if it is not present on the screen, click the phone icon near the top right) and click the Scheduled tab. clic...

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    • 11 followers
    • 0 comments
    • 15 votes

  • Gathering Console Logs

        To further investigate certain issues, we will need to look at something called the "console logs" from the web browser. This is a running list of specific tasks happening within the browser an...

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    • 2 followers
    • 0 comments
    • 0 votes

  • Set Online/Offline Status (mobile)

    To set your status (Online/Offline) in the InterpretManager app, tap the status circle in the right top right-hand corner of the app. A status panel will appear at the bottom of the screen where yo...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Place an On Demand Call (Mobile App)

    OnDemand OPI and VRI calls can be placed within the On demand tab, located at the center of the bottom menu in the Unified mobile app. From the On demand tab, select either the audio or video optio...

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    • 1 follower
    • 0 comments
    • 0 votes

  • Update to the new Unified InterpretManager App for Android (Requestors)

    Update your InterpretManager App to the latest version to access our new layout and features including: Requestors can log in to request services on-demand or access scheduled appointments. Entire...

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    • 3 followers
    • 0 comments
    • 0 votes

  • Get the new Unified InterpretManager App for Android (Interpreters)

      To transition to the new app, follow these steps: Delete the app Boostlingo for Interpreters from your device. Download the new InterpretManager App from the Google Play store. Log in using your...

    • Updated
    • 1 follower
    • 0 comments
    • 2 votes

  • Requestor - Scheduled OPI/VRI Appointment in the Browser

    Joining the call Log in to your profile using Chrome or Firefox. Open the caller (if it is not present on the screen, click the phone icon near the top right) and click the Scheduled tab. Click Jo...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes