Austen Brockman

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• Forgot Password

  Password complexity rules When setting a new password, please keep these complexity rules in mind. Each password requires:  One lowercase character One uppercase character One number One specia...

  • Updated May 07, 2025 15:16
  • 1 follower
  • 0 comments
  • -1 votes

• Restricting Interpreters and Requestors from Editing/Canceling Appointments

  As an LSC Admin, you have the ability to restrict Requestors and/or Interpreters from Canceling or Editing Scheduled Appointments within a specific time period. How to Restrict Users: Navigate to ...

  • Updated January 31, 2023 21:18
  • 1 follower
  • 0 comments
  • 0 votes

• Announcements

  Announcements allow LSC Administrators to send Web or Push notifications to other roles in the system. Here is a quick video walking through creating an announcement with written instructions below...

  • Updated February 03, 2023 15:54
  • 2 followers
  • 0 comments
  • 0 votes

• Invoice History

    You can view information about changes relevant to a particular invoice in the History tab of the invoice viewer:   Many pieces of information are stored in the invoice history: Invoice Status ...

  • Updated February 08, 2023 19:32
  • 1 follower
  • 0 comments
  • -1 votes

• Appointment Activities Tab

  To view additional information around an appointment open the appointment viewer for the appointment and click on the activities tab.  Many pieces of information are stored in the appointment hist...

  • Updated January 24, 2023 19:27
  • 1 follower
  • 0 comments
  • 0 votes

• Creating a Language Policy

  Use Language Policies to restrict access to languages you do not support. You can create multiple language policies to customize the offerings at the account level. Language policies can be further...

  • Updated January 30, 2023 17:18
  • 1 follower
  • 0 comments
  • 0 votes

• Request Preferred Interpreters

  If enabled by an LSC admin, requesters are able to mark one or more preferred interpreters for an appointment. While this will not automatically schedule the requested interpreter for this appointm...

  • Updated February 14, 2023 18:09
  • 1 follower
  • 0 comments
  • 0 votes

• Troubleshooting Boostlingo on a Computer Browser

    Troubleshooting Steps 1. Ensure that your computer meets the minimum requirements for using Boostlingo. 2. Make sure you are using a recommended browser: Google Chrome, MS Edge, or Firefox. 3. En...

  • Updated November 28, 2023 22:39
  • 1 follower
  • 0 comments
  • 2 votes

• Place an On Demand Call (Browser)

  To open the caller, click the caller icon in the top menu of the platform: Once the caller is open, select the: Type of call --  OPI (audio icon) or VRI (camera icon) Language To  Service type (i...

  • Updated February 23, 2023 19:23
  • 1 follower
  • 0 comments
  • 0 votes

• Audit Trail

  The Audit Trail is a chronological record of all actions taken by users in the system that impacts Rates, Permissions, User Settings, Logins, Policies, Routing, and more.  When viewing in the brows...

  • Updated March 25, 2024 20:17
  • 1 follower
  • 0 comments
  • 0 votes