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Austen Brockman

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Recent activity by Austen Brockman

  • Mobile App - General Troubleshooting

      1. Use a strong wifi connection whenever possible, rather than cellular data. 2. Log out completely from the mobile app, then re-enter your credentials.  It sounds simple, but it can refresh the ...

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  • Zoom VRI Configuration

    1. Enable Zoom for VRI at the system level by following the instructions in this article. Note: if you only see "Zoom for OPI" and not "Zoom for VRI" as an option during setup, please contact your ...

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  • No interpreters are available for an appointment

    Issue: No interpreters (or not all of them) are available when trying to add interpreter to an appointment    When adding interpreters to an appointment, you will only see those interpreters whose ...

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  • Minimum Requirements

    Desktop/Laptop Hardware: Processors: Intel: 2.0 GHz or faster second-generation Intel Core i3, i5, i7 CPU or newer Quad-core processors or newer AMD: 1.8 GHz or faster AMD Athlon 64 X2 p...

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  • Ensuring Apps are Up to Date using Auto-Update

    Ensuring Apps are Up to Date   Much of the work your Interpreters and Requestors will be performing will be on Boostlingo's Mobile Applications. To ensure these Apps are up to date, follow the ste...

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  • Signing into the Boostlingo app in Teams

    Note: The Boostlingo Teams application is only available for Scheduled Calls, not impromptu calls. To sign into Boostlingo from the Teams app, you can use two sign-in methods:  1. Enter the email a...

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  • Requestor Appointment Creation Settings

    The Requestor Appointment Creation settings will allow you to enable or disable the requestor's ability to create appointments and their ability to create an appointment series, along with turning ...

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  • Notifications by Type (Invoicing)

      Below are the notification types which are configurable for system events surrounding invoicing. Invoice Sent The Invoice Sent notification would be sent out when an initial or revised invoice ha...

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  • Accepting an Incoming Call (Android)

    Accepting the Call  When a call is received, the incoming call screen will appear. To answer the call, tap the Click To Answer orange button at the bottom of the screen. The call will connect and ...

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  • Requestors - Joining Scheduled OPI/VRI Appointment on Mobile

      On the App  At the scheduled start time of an OPI or VRI appointment, first navigate to the Appointments section of the mobile app. Note: an appointment can be joined up to 7 minutes prior to the...

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