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Austen Brockman

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Articles

Recent activity by Austen Brockman

  • Request Preferred Interpreters

    If enabled by an LSC admin, requesters are able to mark one or more preferred interpreters for an appointment. While this will not automatically schedule the requested interpreter for this appointm...

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    • 0 votes

  • Troubleshooting Boostlingo on a Computer Browser

      Troubleshooting Steps 1. Ensure that your computer meets the minimum requirements for using Boostlingo. 2. Make sure you are using a recommended browser: Google Chrome, MS Edge, or Firefox. 3. En...

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    • 2 votes

  • Place an On Demand Call (Browser)

    To open the caller, click the caller icon in the top menu of the platform: Once the caller is open, select the: Type of call --  OPI (audio icon) or VRI (camera icon) Language To  Service type (i...

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  • Audit Trail

    The Audit Trail is a chronological record of all actions taken by users in the system that impacts Rates, Permissions, User Settings, Logins, Policies, Routing, and more.  When viewing in the brows...

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    • 1 follower
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  • View and Download Logs

    As an administrator, view the logs for On Demand, Scheduled, or In Person calls within the dashboard.  For more insight, download the logs to CSV files. View the Logs To view system-level logs, Nav...

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    • -1 votes

  • Create a Pre-call Policy

    Use Pre-call Policies to customize the data collected from requestors prior to the call taking place. Step 1: Add a field Navigate to Configuration > Company > Customize > Custom Fields and Forms >...

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  • Webex Integration - Add an Interpreter to a Meeting

    Notes: Requires a paid Webex account using the Desktop Version of Webex Meetings (cannot use Mobile App). Only OPI (audio) calls are supported. Users who sign into Boostlingo via Apple or Google d...

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    • 1 follower
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    • -1 votes

  • Interpreter - Scheduled OPI/VRI Appointment in the Browser

         Joining the call Login to your profile using Chrome or Firefox. Open the caller (if it is not present on the screen, click the phone icon near the top right) and click the Scheduled tab. clic...

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    • 12 followers
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    • 15 votes

  • Gathering Console Logs

        To further investigate certain issues, we will need to look at something called the "console logs" from the web browser. This is a running list of specific tasks happening within the browser an...

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    • 2 followers
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  • Set Online/Offline Status (mobile)

    To set your status (Online/Offline) in the InterpretManager app, tap the status circle in the right top right-hand corner of the app. A status panel will appear at the bottom of the screen where yo...

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    • 1 follower
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