Austen Brockman

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• Pre-Authenticated Phone numbers

  For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be ...

  • Updated October 08, 2024 16:18
  • 1 follower
  • 0 comments
  • 0 votes

• Service Type Policies

  Service type policies can be used to limit which service types are available to accounts. They can be used both to limit the number of choices that users have, as well as restrict them from selecti...

  • Updated August 28, 2025 15:24
  • 1 follower
  • 0 comments
  • 0 votes

• Generating User API Tokens

  Note: This feature is only available to LSC administrators. If you are an LSC admin and you do not see this option, please contact your Account Manager to enable it.    Generating API Tokens 1. Nav...

  • Updated May 03, 2024 16:59
  • 1 follower
  • 0 comments
  • 0 votes

• Customize Call Log CSVs

  It is possible to both select the columns that you want to download for your Call Logs, and to select the order in which the columns will appear.  1. Navigate to Dashboard > Logs. Click on the down...

  • Updated May 16, 2024 18:12
  • 2 followers
  • 0 comments
  • 0 votes

• Analytics Dashboard

  LSC Administrators and Requestor Administrators can view the Analytics tab of the Boostlingo Dashboard. By default, only Root Admins will have access; other Admin roles will need to be given access...

  • Updated May 16, 2024 18:08
  • 1 follower
  • 0 comments
  • 1 vote

• Customizing Notifications

  LSC Administrators can edit the Subject Line, Preheader Text, and email body for certain notifications types. Notifications are customizable per recipient Role.  Note: Currently, this feature is on...

  • Updated April 30, 2024 21:08
  • 1 follower
  • 0 comments
  • 0 votes

• Can I change the language of my InterpretManager App? (iOS)

  If your iOS device default is set to a language that is available in InterpretManager, the InterpretManager app will also default to that language. Available Languages:  English  Français Canadian...

  • Updated March 22, 2024 16:01
  • 1 follower
  • 0 comments
  • 0 votes

• Workstation Mode

  With Workstation Mode, it is easier than ever for users to share a single device while at the same time, showing which requestor placed each call. In Workstation Mode, users simply enter their PIN ...

  • Updated June 27, 2024 21:18
  • 1 follower
  • 0 comments
  • 0 votes

• Additional Items on Invoices

  If you need to add an additional charge or credit on an invoice that is not tied to a specific call or appointment, such as a discount, you can do so using an Additional Item. Adding Additional Ite...

  • Updated February 14, 2024 22:52
  • 1 follower
  • 0 comments
  • 1 vote

• Can I change the currency shown in Boostlingo?

  Yes!  To change the currency, go to Configuration > Billing > Currency and click on the Edit button:   This will generate a pop-up that will allow you to change the currency. You can also choose ...

  • Updated February 20, 2024 14:23
  • 1 follower
  • 0 comments
  • 0 votes