Austen Brockman
Articles
Recent activity by Austen Brockman
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Update to the new Unified InterpretManager App for iOS (Requestors)
Update your InterpretManager App to the latest version to access our new layout and features, including: Requestors can log in to request services on-demand or access scheduled appointments. Entir...
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How to Place a Call to Boostlingo over IVR
Dial your IVR number.* Enter your PIN # using the dial pad or by speaking it out loud.* Speak the name of the language you would like to connect to. Your call will connect to an interpret...
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Zones
Zones are a way to customize economic regions and are primarily used for organizations that have clients in different territories that require rates that are different from the system-level rates. ...
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Configuring Multifactor Authentication in Boostlingo
Configuring MFA as a requestor or interpreter 1. To configure MFA, navigate to My Profile > Authentication. 2. Select between the three types of Multifactor Authentication: Text Message, Email, o...
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Screen Sharing on VRI Calls
Note: Screen sharing is disabled by default. If you are an LSC admin and would like to enable this feature, please reach out to your Account Manager. Note: Screen sharing is only supported on the d...
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Virtual Backgrounds for VRI Calls
Note: Virtual backgrounds are disabled by default. If you are an LSC admin and would like to enable this feature, please reach out to your Account Manager. Note: Using a virtual background is only ...
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Call Routing Details
Using the new Routing Details Feature, you are able to view which interpreters were rung for a given call, how long the call rang for them, and if they declined the call. This information is availa...
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Interpreter Activity Logs
It is now possible to verify when an interpreter has been Online in Boostlingo. This will allow you to audit interpreters' working hours. You are also able to see whether they were logged in via th...
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Custom Roles - Permissions List
This article contains a list of permissions that are configurable when creating a Custom Role for Boostlingo Workspace Admins. They can be used to limit the reach of certain administrators within t...
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Allow Requestors to Select Gender Preference in IVR
Based on the purpose of the interpretation call, there may be times that a requestor has a preference for the gender of their interpreter. The gender selection prompt will allow requestors to choo...
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