Austen Brockman

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• Adding the InterpretManager App to your Teams call

  To add the InterpretManager app to your Teams call, click on the Apps icon.  Note: The Apps icon is only available in Scheduled Teams meetings.  Then type ' InterpretManager' into the search bar, ...

  • Updated February 07, 2025 15:27
  • 1 follower
  • 0 comments
  • 1 vote

• AI Transcriptions and Summaries User Guide

  What is AI Transcriptions and Summaries? Detailed Call Transcripts: Captures every word of your calls accurately. Call Summaries: Summarizes participants, purpose, key topics, decisions, and acti...

  • Updated January 28, 2026 21:39
  • 1 follower
  • 0 comments
  • 0 votes

• Pre-Authenticated Phone numbers (LSC Admin)

  For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be ...

  • Updated December 27, 2024 21:37
  • 1 follower
  • 0 comments
  • 0 votes

• Billing FAQs (For Customers)

  This document aims to address several frequently asked questions (FAQ’s) related to Billing and Payments for Boostlingo customers.  If you are an interpreter: please reach out to your LSC with any ...

  • Updated July 27, 2026 17:16
  • 1 follower
  • 0 comments
  • 0 votes

• Pre-Authenticated Phone numbers

  For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be ...

  • Updated October 08, 2024 16:18
  • 1 follower
  • 0 comments
  • 0 votes

• Service Type Policies

  Service type policies can be used to limit which service types are available to accounts. They can be used both to limit the number of choices that users have, as well as restrict them from selecti...

  • Updated August 28, 2025 15:24
  • 1 follower
  • 0 comments
  • 0 votes

• Generating User API Tokens

  Note: This feature is only available to LSC administrators. If you are an LSC admin and you do not see this option, please contact your Account Manager to enable it.    Generating API Tokens 1. Nav...

  • Updated May 03, 2024 16:59
  • 1 follower
  • 0 comments
  • 0 votes

• Customize Call Log CSVs

  It is possible to both select the columns that you want to download for your Call Logs, and to select the order in which the columns will appear.  1. Navigate to Dashboard > Logs. Click on the down...

  • Updated May 16, 2024 18:12
  • 2 followers
  • 0 comments
  • 0 votes

• Analytics Dashboard

  LSC Administrators and Requestor Administrators can view the Analytics tab of the Boostlingo Dashboard. By default, only Root Admins will have access; other Admin roles will need to be given access...

  • Updated May 16, 2024 18:08
  • 1 follower
  • 0 comments
  • 1 vote

• Customizing Notifications

  LSC Administrators can edit the Subject Line, Preheader Text, and email body for certain notifications types. Notifications are customizable per recipient Role.  Note: Currently, this feature is on...

  • Updated April 30, 2024 21:08
  • 1 follower
  • 0 comments
  • 0 votes