User

Austen Brockman

Member since
Total activity 213
Last activity
Following 0 users
Followed by 1 user
Votes 0
Subscriptions 59

Articles

Recent activity by Austen Brockman

  • Screen Sharing on VRI Calls

    Note: Screen sharing is disabled by default. If you are an LSC admin and would like to enable this feature, please reach out to your Account Manager. Note: Screen sharing is only supported on the d...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Virtual Backgrounds for VRI Calls

    Note: Virtual backgrounds are disabled by default. If you are an LSC admin and would like to enable this feature, please reach out to your Account Manager. Note: Using a virtual background is only ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Call Routing Details

    Using the new Routing Details Feature, you are able to view which interpreters were rung for a given call, how long the call rang for them, and if they declined the call. This information is availa...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Interpreter Activity Logs

    It is now possible to verify when an interpreter has been Online in Boostlingo. This will allow you to audit interpreters' working hours. You are also able to see whether they were logged in via th...

    • Updated
    • 3 followers
    • 0 comments
    • 0 votes

  • Custom Roles - Permissions List

    This article contains a list of permissions that are configurable when creating a Custom Role for Boostlingo Workspace Admins. They can be used to limit the reach of certain administrators within t...

    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Allow Requestors to Select Gender Preference in IVR

    Based on the purpose of the interpretation call, there may be times that a requestor has a preference for the gender of their interpreter.  The gender selection prompt will allow requestors to choo...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Configure Feature Access - Interpreters

    LSC Administrators can configure Global settings for interpreters to control access to features. These settings cannot be modified for individual interpreters. Please note that any change in featur...

    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Configure Feature Access - Accounts

    LSC Administrators can configure Global settings for accounts to control access to features.  These settings can also be configured at the Account level, to customize the experience for every custo...

    • Updated
    • 2 followers
    • 0 comments
    • 0 votes

  • Creating a custom Field & Field Types Explained

    Custom fields are fields created by admins that can be used across the Boostlingo platform in different policies. Here is a video walking through how to create a custom field as well as description...

    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Creating an Appointment Form Policy

    Use Appointment Form Policies to customize the information that is asked for when creating an appointment. You can create multiple policies and assign them to different accounts.    Here is a quick...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes