Minimum Requirements

Austen Brockman
Austen Brockman
  • Updated

Desktop/Laptop Hardware:

  • Processors:
    • Intel:
      • 2.0 GHz or faster second-generation Intel Core i3, i5, i7 CPU or newer
      • Quad-core processors or newer
    • AMD:
      • 1.8 GHz or faster AMD Athlon 64 X2 processor
    • NOTE: Faster processors provide higher video frame rates. While multi-core processors slower than 2.0 GHz will work, they are not guaranteed to provide the best video quality. Video pixelation and freezing may occur on systems that don't meet our processor requirements.
  • Memory: 2 GB RAM or more
  • Video Chipset: Discrete video card, or integrated Intel HD Graphics 3000 or better (found on second-generation (Sandy Bridge) or newer Core i3, i5, i7 processors).
  • Webcam: Any external, HD 720p or better webcam
  • Speakers/Headset/Microphone

Mobile Hardware and Software:

  • Apple Mobile Devices: Requires iOS / iPadOS version 13.0 or later. Compatible with iPhone, iPad, and iPod Touch.
  • Android Devices: Android version 6.0+ is required. All devices Android 6+ with mic and camera are supported. 
  • NOTE: Video on older Android tablets and older iPads may not be suitable for VRI, especially for Sign Language/ASL interpreting. For ASL interpreting, we recommend newer Android tablets and iPads.

Desktop/Notebook/Windows Tablet Software:

  • Microsoft OS Windows 10, Windows 11 or later
  • Apple Desktop OS: Mac OS X 10.8 (Mountain Lion) or higher
  • Web Browsers: 
    • Google Chrome is recommended for optimal application performance. (Chrome can be installed here: Chrome Download)
    • Browsers are not supported for interpretation services on mobile devices. Use the mobile applications instead.
    • Click here for a full list of supported web browsers. 
    • We recommend keeping your browser fully up-to-date.

Network Requirements:

  • Ideal Bandwidth: 25+ mbps upstream and 3+ mbps downstream. 
  • Recommended Bandwidth: 5+ mbps upstream and 3+ mbps downstream.
  • Minimum Bandwidth: 2 mbps upstream and downstream.
  • Mobile Connections:
    • 4G LTE connections/mobile hotspots are sufficient for most situations with an adequate connection to your LTE service provider; however, LTE quality is heavily influenced by your location and by the number of users connected to the same cellphone tower as you. Interpreters should always rely on wired Internet service over LTE service for consistent network quality.
    • 3G connections/mobile hotspots are not recommended, but may be sufficient for two-party calls. 

Was this article helpful?

10 out of 10 found this helpful

Have more questions? Submit a request