User

Austen Brockman

Member since
Total activity 173
Last activity
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Followed by 1 user
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Activity overview

Latest activity by Austen Brockman

  • Austen Brockman created an article,

    Compatibility and Limitations

    Interpreter Limitations:  Calls will not be routed to interpreters using mobile devices. Interpreters will not have the ability to use virtual backgrounds. Interpreters will not be able to see a“l...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Ending an Interpretation Session in Teams (InterpretManager)

    Once the interpretation session has ended, you must either end the call or remove the interpreter from the call.  To remove the interpreter, open the People panel, and click on the ellipsis icon ne...

    • Austen Brockman
    • Updated
    • 3 followers
    • 0 comments
    • 1 vote
  • Austen Brockman created an article,

    Adding an Interpreter to a Scheduled Teams call (InterpretManager)

    Note: The InterpretManager Teams application is only available for Scheduled Calls, not impromptu calls. To add an interpreter to your Teams call, select the Language, Service type, and audio/video...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Signing into the InterpretManager app in Teams

    Note: The InterpretManager Teams application is only available for Scheduled Calls, not impromptu calls. To sign into InterpretManager from the Teams app, you can use two sign-in methods:  1. Enter...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Adding the InterpretManager App to your Teams call

    To add the InterpretManager app to your Teams call, click on the Apps icon.  Note: The Apps icon is only available in Scheduled Teams meetings.  Then type ' InterpretManager' into the search bar, ...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    AI Transcriptions and Summaries User Guide (in Beta)

    What is AI Transcriptions and Summaries? Detailed Call Transcripts: Captures every word of your calls accurately. Call Summaries: Summarizes participants, purpose, key topics, decisions, and actio...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Pre-Authenticated Phone numbers (LSC Admin)

    For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be ...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Billing FAQs (For Customers)

    This document aims to address several frequently asked questions (FAQ’s) related to Billing and Payments for Boostlingo customers.  If you are an interpreter: please reach out to your LSC with any...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Pre-Authenticated Phone numbers

    For security purposes, PIN numbers are required by default when requestors place a call over the IVR system. However, if you consistently place calls from the same phone number, this number can be ...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Generating User API Tokens

    Note: This feature is only available to LSC administrators. If you are an LSC admin and you do not see this option, please contact your Account Manager to enable it.    Generating API Tokens 1. Nav...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes