User

Austen Brockman

Member since
Total activity 152
Last activity
Following 0 users
Followed by 0 users
Votes 0
Subscriptions 40

Activity overview

Latest activity by Austen Brockman

  • Austen Brockman created an article,

    Generating User API Tokens

    Note: This feature is only available to LSC administrators. If you are an LSC admin and you do not see this option, please contact your Account Manager to enable it.    Generating API Tokens 1. Nav...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Customize Call Log CSVs

    It is possible to both select the columns that you want to download for your Call Logs, and to select the order in which the columns will appear.  1. Navigate to Dashboard > Logs. Click on the down...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Analytics Dashboard

    LSC Administrators and Requestor Administrators can view the Analytics tab of the Boostlingo Dashboard. By default, only Root Admins will have access; other Admin roles will need to be given access...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Customizing Notifications

    LSC Administrators can edit the Subject Line, Preheader Text, and email body for certain notifications types. Notifications are customizable per recipient Role.  Note: Currently, this feature is on...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Compatability and Limitations

    Interpreter Limitations:  Calls will not be routed to interpreters using mobile devices. Interpreters will not have the ability to use virtual backgrounds. Interpreters will not be able to see a“l...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Can I change the language of my InterpretManager App? (iOS)

    If your iOS device default is set to a language that is available in InterpretManager, the InterpretManager app will also default to that language. Available Languages:  English  Français Canadian...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Workstation Mode

    With Workstation Mode, it is easier than ever for users to share a single device while at the same time, showing which requestor placed each call. In Workstation Mode, users simply enter their PIN ...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Additional Items on Invoices

    If you need to add an additional charge or credit on an invoice that is not tied to a specific call or appointment, such as a discount, you can do so using an Additional Item. Adding Additional Ite...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Can I change the currency shown in Boostlingo?

    Yes!  To change the currency, go to Configuration > Billing > Currency and click on the Edit button:   This will generate a pop-up that will allow you to change the currency. You can also choose ...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes
  • Austen Brockman created an article,

    Call Log Statuses

    When looking at Call logs, you are able to sort by Call Status:  The call status filter is set to Connected by default. You will need to change the filter in order to see Calls in other statuses. ...

    • Austen Brockman
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes