Austen Brockman
Activity overview
Latest activity by Austen Brockman
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Austen Brockman created an article,
Calendar Auto-Add for Participants (.ics notification configuration)
When an appointment is created or updated, Boostlingo sends email notifications that include an .ics calendar attachment. LSC admins and any watcher roles will receive notifications with passive .i...
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Austen Brockman created an article,
Calendar Auto-Add for Participants (.ics notification configuration)
When an appointment is created or updated, Boostlingo sends email notifications that include an .ics calendar attachment. LSC admins and any watcher roles will receive notifications with passive .i...
- Austen Brockman
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Austen Brockman created an article,
Does Boostlingo have an integration with Athena Telehealth?
Boostlingo integrates with Athena telehealth, which allows requestors to dial an interpreter directly from the Athena platform. Please reach out to your Account Manager for more information on util...
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Austen Brockman created an article,
Where can I find the Boostlingo Call ID?
If you experience issues on a call that you would like to report to the Boostlingo team, we kindly request that you provide us with the Call ID. You can fill out this form to report an incident wit...
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Austen Brockman created an article,
Accepting Calls in Microsoft Teams
Requestors can add interpreters directly to a call in Microsoft Teams.Here is a video guide to joining a Teams Call: How to join a Teams CallA Teams call will always show the text Incoming Teams Ca...
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Austen Brockman created an article,
Appointment Statuses
The status of an appointment changes throughout its lifecycle. This is a list of the possible appointment statuses and their meanings.DraftA Draft status appointment has been created by a requestor...
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Austen Brockman created an article,
Filtering Appointments
Underneath the date filter on the Appointment tab, there are optional filters. Please note that the date selection will be maintained when using these filters. You can click X to remove a filter fr...
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Austen Brockman created an article,
Auto-Confirmation
Auto-Confirmation is a setting that automatically schedules the first interpreter who accepts an appointment. When it is turned off, LSC admins will have to manually confirm an interpreter for an a...
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Austen Brockman created an article,
QBO Integration - Troubleshooting
Many issues can be solved by syncing your data between QBO and Boostlingo. To sync your data, navigate to Configuration → Company → Integrations in your Boostlingo portal. Then click the highlighte...
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Austen Brockman created an article,
Expenses: Fuel/Mileage and Travel Time Rates
The Fuel/Mileage and Travel Time rates can be configured to automatically add an account charge and/or interpreter payment to any scheduled Onsite appointment that meets the minimum travel requirem...
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