Using the new Routing Details Feature, you are able to view which interpreters were rung for a given call, how long the call rang for them, and if they declined the call. This information is available for calls in both Abandoned and Connected Status.
Note: This list will only show internal interpreters who were rung, not BHub interpreters.
Accessing Call Routing Details
1. As an LSC Admin, navigate to Dashboard >Logs > On Demand.
2. Click into a Call of Interest and then click on the Routing Details tab.
Routing Details View
The Routing Details view allows you to see:
- Name of each interpreter
- Interpreter's ID number
- Ring Duration: how long the interpreter was rung for the call
- Device type: Web or Mobile
- Refused: is checked off if the interpreter declined the call
You can use the search bar to search by interpreter's name, ID number, or email address.
If a certain interpreter was not rung but you believe they should have been, you can check their Online/Offline times to see whether the interpreter was online at the time of the call.