Using Quick Dials

For IVR Calls, requestors will be prompted to select a language from the Quick Dials list after entering their PIN.
The prompt will say "Press 1 for Spanish, 2 for Arabic..." etc based on the Quick Dials available to them based on the PIN number that was entered.
If the service type is set to 'Select Service Type,' the requestor will also be prompted to select a service type based on the options available in their Service Type Policies.

There is a Quick Dials list that will appear in the mobile app under the Quick dials tab. Unavailable communication types are greyed out.

Note: AI Interpreter Quick Dials do not appear in the Mobile App. These Quick Dials will be added to this screen at a later date.

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