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AI Interpreter - IVR

Austen Brockman
Austen Brockman
  • Updated

Dialing an AI Interpreter over IVR 

  1. Dial your IVR number and enter your PIN.
  2. Select a language. If the language you have selected has AI interpreter available, the system will prompt you to press 1 to dial a human interpreter and press 2 to dial an AI Interpreter. 
  3. Once you are connected to an AI Interpreter, it is automatically in Always Listening Mode. 

Human Rollover

  1. Press '*0' or tell the AI Interpreter you want to switch to a human interpreter. 
  2. The IVR system will ask you to confirm your selection. 
  3. Once you confirm, the call will route to human interpreters. Your pre-call information and service type is retained along with your language selection. 

Limitations 

The following is not yet supported for AI Interpreter over IVR: 

  • Interpreter or Operator intake
  • No-PIN IVR numbers
  • SIP Calls
  • Post-call rating 

 

Click here to see a list of languages available for AI Interpreter: Language List 

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