How to Reach Boostlingo for Support

Austen Brockman
Austen Brockman
  • Updated


Who do I contact?

  • If the platform isn’t behaving normally or as intended - contact Support.
  • For questions on how to use the platform or any enhancement requests - contact your Account Manager.

Who should contact tech support?

  • Staff at the LSP/LSC (LSC Admins). Interpreters should reach out to the LSC first. It is up to the LSC to determine if the issue can be resolved in-house, or if it needs deeper investigation by Boostlingo.

How to contact the tech support team

  • Click the button that says "? Support" at the bottom-righthand corner of this page. Fill out the prompts and click Send to submit a support request. We will get back to you as soon as possible.


If you reach out, please include:

  • What you were trying to accomplish.
  • The steps you took.
  • What happened: was there an error message? what did it say?
  • Screenshots, call IDs, appointment IDs, account names, any details to help locate and resolve the issue.


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