This guide contains instructions for enabling interpreters, as well as suggestions for vetting prospective interpreters.
Adding and Enabling Interpreters
Step 1: Adding interpreters into the system.
For an interpreter to be added to Boostlingo, they must have a valid email address that can be used to
authenticate the user account. Each interpreter will have two unique fields used for identifying their
account. To add an interpreter, login in as an LSC Admin and navigate to the Members>Interpreters tab:
Click on Invite your team:
You can invite as many as 50 interpreters at a time. Enter the interpreter’s email address and click Add. Once you have added the desired interpreters, Click Send. This will send out an email authentication request that will prompt the interpreter to authenticate their email and create a password, which they will use to log in.
Step 2: Enabling Interpreters
Once the interpreter authenticates their account, they will be initially placed in a disabled status. This is to ensure that they are vetted and trained before being allowed to receive calls and take Onsite Appointments.
You can view the status of the interpreter account in the Status column: There are three status options:
- Invited – the interpreter has been sent an email invitation from the Boost Platform and has not yet authenticated their account. Email authentication links expire in 24 hours. If the interpreter does not use the link to authenticate their account within 24 hours, you will need to resend the invitation email from the user's account page.
- Deactivated – The user has been deactivated by an administrator. These users are unable to login and are unavailable to take calls or onsite appointments. Deactivated users can be re-activated from their account page.
- Enabled – These interpreters have activated their accounts and have not been deactivated by an administrator. Being enabled doesn't mean that the interpreter has been assigned language and communication permissions by the Admin.
Step 3: Enabling Interpreter Permissions
Click into the interpreter's user profile and navigate to the Permissions tab:
If the interpreter has configured their profile and provided the languages that they are skilled in, you will see a language pair(s) to click approve:
Simply click on the Language pair, and click Approve.
If the interpreter has not completed this part of their profile, you can still add permissions by selecting the communication type as described above and clicking on Add Permission:
You will be prompted to select Language 1 and Language 2, for example, English <-> Spanish. All language pair permissions are bi-directional. Interpreters are not restricted from taking calls with any Service Type except for Legal, Medical, and Court. You can configure permissions to allow them to take calls with these service types under Specialized Types:
Once the interpreter has at least one language pair added to their profile, Configure their communication type(s). Click on Edit to select the various communication types you would like to allow for this interpreter.
This interpreter is now able to receive calls and/or onsite appointments based on the permissions configured.
For multi-account users that work for other LSCs, please send over this video.
Technical Vetting of Interpreters/Vendors
Step 1: Confirm Device Specifications. Click here for required specs
It is highly recommended that your vendor manager does a screen share with the interpreter from the device they are going to be using to answer both OPI/VRI calls. Regardless, it is important to capture at minimum details about the interpreter’s specifications. This information will be used to verify device compliance, as well as for troubleshooting issues.
Acquiring device information examples:
Windows
- Download Belarc on the vendors system and run the .exe. This software will capture all the information about the vendors device.
- Run msinfo32 from the search menu
- Same as above. Access system information. Click here
Mac
Network
- Click here to check for firewall and bandwidth. These two tests will make sure that the interpreter is able to connect to the Boost server and that they have the required available bandwidth.
- Recommend that the device is plugged directly to the router/modem via LAN and not wifi
- Note: Running this test provides a point-in-time assessment and only verifies that their network can run video. There are many factors that can affect the performance of any network that are outside of the control of Boost or LSC Example of factors that may affect network performance:
- Changes in router or ISP
- Other video applications running
- Other devices using bandwidth
- Weather, hardware errors, faulty cables
- Anti-Virus and Malware programs
2. Click here for testing vendor instructions to make sure they are able to answer calls, video, voice quality and the ambiance is acceptable.
To edit interpreter profile information like name and contact information visit our How To Edit Interpreter Profile As LSC Admin Guide.