Communication type policies can be used to limit which communication types are available for a given account for Scheduled appointments.
To limit Account Access for On-Demand communication types, you will need to update the Feature Access for the account.
1. Navigate to Configuration > Company > Customize and Select List Management.
2. Select Communication Type from the side menu, then click Create Communication Type List Policy.
3. Name your policy and optionally, add a description. Click Save.
4. Click into the new policy and click + Add New List Item.
5. In the pop-up, select a communication type to add using the dropdown. Click Save.
6. Repeat with each Communication Type that you would like to add to the policy. Once you have selected all of the desired Service Types, optionally click Reorder to change the order of the selections.
7. Once you are happy with the list, the next step is to apply it to accounts. Click over to Policy Members.
8. Click Add Accounts.
9. Select which accounts you want in the policy, then click Add Chosen.