Reports Overview

Brynn Reilly
Brynn Reilly
  • Updated

As an LSC Administrator, create reports to evaluate trends in system usage by customer,  time period, or interpreter.

Create a Report

To access reports, navigate to Insights > Reports tab.  Click an existing report to edit, or click Create Report.  

In the pop-up window, customize the type of data, time period, accounts, and/or interpreters that you need to report on and click Create Report.


Schedule a Recurring Report

Check the Scheduled box to set up a recurring report and send it to administrators by email.


View the Reports

To view all reports that the team has generated, Navigate to Insights section > Reports tab

Click an existing report to edit, or click View to open the Report details.

Download the Reports

While viewing a report, click the download symbol near the top right and select from the following options:

  • Print
  • Download to PDF
  • Download to CSV



Types of Reports

Call Demand Report by Hour / Appointment Demand Report by Hour

Visualize and quantify calls/appointments made per hour, including a compiled 24 hour xy graph of calls made and how many there were for specific times.  Click on a Language pair at the top of the graph to toggle that pair on/off of the graph.

Executive Summary Calls / Executive Summary Appointments

Customize the data points to include (max 14). The report includes a pie graph detailing language pairs used, and summary of most frequent interpreters/accounts using calls/appointments during the selected time period.  Additionally, all calls/appointments are included on the report as individual line items.

Invoice Summary Account / Invoice Summary Interpreter

Customize the data points to include (max 14), and report on totals across multiple invoices.  For example, if you invoice accounts monthly, use the Invoice Summary Account report to see the total usage and billing for that account for a full year.

Online/Offline Reports 

Note: this Report type will need to be enabled by your Account Manager 

This report allows you to export interpreter online/offline times en masse instead of having to manually export this data for each interpreter. This allows you to ensure language availability and shift coverage. For more information about what data points are included in this report type, refer to this article: Interpreter Activity Logs – Boostlingo

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