Configure Feature Access - Accounts

Austen Brockman
Austen Brockman
  • Updated

LSC Administrators can configure Global settings for accounts to control access to features.  These settings can also be configured at the Account level, to customize the experience for every customer. Accounts will automatically default to the system-wide settings unless they are manually overwritten. Use the Feature Access settings to configure customer's access to: 

  • Scheduled Interpretation (appointments)
  • On-Demand Interpretation
  • OPI/VRI/Onsite sessions 
  • Adding a third-party participant to a call (conference call)
  • Boostlingo caller - chat feature
  • Invoice Management 


Here is a video walking through how to configure these settings, with written instructions and pictures below: 

Configure Globally

  1. Navigate to Configuration>Accounts.
  2. Click Edit in the Feature Access section.
  3. Toggle each feature ON or OFF, and click Save to confirm the changes.

Configure at the Account Level

  1. Navigate to Members>Accounts and click into the account of interest.
  2. Click the Features tab.
  3. Click Edit in the Feature Access section.
  4. Toggle each feature ON or OFF, and click Save to confirm the Account-level overrides.



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