Levi LaClair

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• Inviting Participants

  After the Appointment is created, the next step is to invite participants. Key points: In the Overview tab of Appointment Viewer, invitees will be divided into 2 sections: Interpreter and Other Pa...

  • Updated March 30, 2022 22:20
  • 2 followers
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  • 0 votes

• Appointment Notifications - Training

  To configure Appointment notifications navigate to Configuration -> Company -> Notifications. To see notifications related to Training appointments only, use the “Modules” filter and select the “Tr...

  • Updated January 25, 2023 19:45
  • 2 followers
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• Scheduled Call Flow (Training)

  Each participant will see a list of appointments for Today in the caller. To open the caller, click on the phone icon at the top right menu -> caller will open at the bottom right side of the scree...

  • Updated January 30, 2023 21:54
  • 2 followers
  • 0 comments
  • 1 vote

• Logs (Training)

  When a meeting is Completed, logs can be found in the following places: Dashboard -> Logs -> Scheduled or In Person tab (depending on appointment type) Appointment Viewer -> Activities tab When v...

  • Updated January 30, 2023 21:14
  • 3 followers
  • 0 comments
  • 1 vote

• Interpreter Onboarding Guide

  This guide contains instructions for enabling interpreters, as well as suggestions for vetting prospective interpreters.  Adding and Enabling Interpreters  Step 1: Adding interpreters into the syst...

  • Updated March 31, 2023 21:05
  • 3 followers
  • 0 comments
  • 1 vote

• Roles – Assigning Roles

  Roles can be assigned to Default Administrators who have joined your organization within the Admin Role Management console in the Boostlingo platform. Reminder: only Default Administrators can be a...

  • Updated January 31, 2023 22:04
  • 1 follower
  • 0 comments
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• Roles – Custom Roles

  In addition to the Standard Roles available within the Boostlingo platform, Custom Roles can be created to further refine what features administrators have access to and provide a better understand...

  • Updated January 17, 2023 14:40
  • 1 follower
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  • 1 vote

• Service Types Documentation

  Overview Service Types in the Boostlingo platform determine the specific industry that encompasses the interpretation services for a call or appointment. For example, a manager at an insurance firm...

  • Updated January 30, 2023 17:48
  • 1 follower
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  • 1 vote

• Staff Routing

  Staff Routing is a feature designed to streamline and enhance the data intake process for IVR calling.  LSCs can improve data quality and reduce the risk of speech recognition errors to speed up th...

  • Updated March 25, 2024 20:16
  • 2 followers
  • 0 comments
  • 1 vote

• Zoom (For Partners) - Common Issues

  The following are common issues that may be incurred when connecting with an interpreter via a Zoom virtual meeting.   The interpreter cannot hear me: Ensure that your audio settings are correct w...

  • Updated January 25, 2023 14:39
  • 1 follower
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