Levi LaClair

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• Interpreter Onboarding Guide

  This guide contains instructions for enabling interpreters, as well as suggestions for vetting prospective interpreters.  Adding and Enabling Interpreters  Step 1: Adding interpreters into the syst...

  • Updated March 31, 2023 21:05
  • 3 followers
  • 0 comments
  • 1 vote

• Roles – Assigning Roles

  Roles can be assigned to Default Administrators who have joined your organization within the Admin Role Management console in the Boostlingo platform. Reminder: only Default Administrators can be a...

  • Updated January 31, 2023 22:04
  • 1 follower
  • 0 comments
  • 0 votes

• Roles – Custom Roles

  In addition to the Standard Roles available within the Boostlingo platform, Custom Roles can be created to further refine what features administrators have access to and provide a better understand...

  • Updated January 17, 2023 14:40
  • 1 follower
  • 0 comments
  • 1 vote

• Service Types Documentation

  Overview Service Types in the Boostlingo platform determine the specific industry that encompasses the interpretation services for a call or appointment. For example, a manager at an insurance firm...

  • Updated January 30, 2023 17:48
  • 1 follower
  • 0 comments
  • 1 vote

• Staff Routing

  Staff Routing is a feature designed to streamline and enhance the data intake process for IVR calling.  LSCs can improve data quality and reduce the risk of speech recognition errors to speed up th...

  • Updated March 25, 2024 20:16
  • 2 followers
  • 0 comments
  • 1 vote

• Zoom (For Partners) - Common Issues

  The following are common issues that may be incurred when connecting with an interpreter via a Zoom virtual meeting.   The interpreter cannot hear me: Ensure that your audio settings are correct w...

  • Updated January 25, 2023 14:39
  • 1 follower
  • 0 comments
  • 0 votes