Austen Brockman

Articles

Recent activity by Austen Brockman

Sort by recent activity

Recent activity Votes

• Zoom (for Clients) - Downloading the contact list

  You can download the list of contacts for each language pair from the Boostlingo platform and import the CSV file into the email service of your choosing. After importing the contact list, you can ...

  • Updated September 19, 2025 19:06
  • 1 follower
  • 0 comments
  • 0 votes

• Can I remove the hold music when the call is searching for an interpreter?

  Yes, you can substitute the hold music for a beeping noise instead. This can be done at the system level to set a default for all accounts. You can also modify the setting at the account level.  Sy...

  • Updated September 05, 2025 15:58
  • 1 follower
  • 0 comments
  • 0 votes

• IVR Call Rating

  Requestors are able to leave feedback on an interpretation session conducted over IVR by completing a survey after the interpreter has disconnected. Access to this setting is Off by default. Rating...

  • Updated September 05, 2025 15:57
  • 1 follower
  • 0 comments
  • 0 votes

• AI Access Policies

  AI Access Policies allow LSC administrators to determine which accounts/requestors can utilize the AI features available through Boostlingo: AI Language Detection AI Interpreter AI Transcriptions a...

  • Updated November 11, 2025 16:24
  • 1 follower
  • 0 comments
  • 0 votes

• Interpreter Availability (Interpreters)

    Updating Weekly availability  1. In your Boostlingo portal, navigate to Dashboard > Availability.  2. Click Edit Standard Availability.  3. In the pop-up, indicate dates and times that you are ...

  • Updated May 07, 2025 19:56
  • 6 followers
  • 0 comments
  • 4 votes

• Interpreter Availability (LSC Admins)

  The interpreter availability feature allows interpreters to keep an up-to-date copy of their availability in the Boostlingo platform. As an administrator, you are able to see scheduling conflicts w...

  • Updated May 07, 2025 18:59
  • 1 follower
  • 0 comments
  • -1 votes

• Compatibility and Limitations - Teams integration

  Interpreter Limitations:  Calls will not be routed to interpreters using mobile devices. Interpreters will not have the ability to use virtual backgrounds. Interpreters will not be able to see a“li...

  • Updated January 14, 2026 20:06
  • 1 follower
  • 0 comments
  • 0 votes

• Ending an Interpretation Session in Teams (InterpretManager)

  Once the interpretation session has ended, you must either end the call or remove the interpreter from the call.  To remove the interpreter, open the People panel, and click on the ellipsis icon ne...

  • Updated February 07, 2025 17:11
  • 3 followers
  • 0 comments
  • 2 votes

• Adding an Interpreter to a Scheduled Teams call (InterpretManager)

  Note: The InterpretManager Teams application is only available for Scheduled Calls, not impromptu calls. To add an interpreter to your Teams call, select the Language, Service type, and audio/video...

  • Updated February 07, 2025 15:39
  • 1 follower
  • 0 comments
  • 0 votes

• Signing into the InterpretManager app in Teams

  Note: The InterpretManager Teams application is only available for Scheduled Calls, not impromptu calls. To sign into InterpretManager from the Teams app, you can use two sign-in methods:  1. Enter...

  • Updated February 07, 2025 15:30
  • 1 follower
  • 0 comments
  • -1 votes