If you experience issues on a call that you would like to report to the Boostlingo team, we kindly request that you provide us with the Call ID.
You can fill out this form to report an incident with a call: Interpreter Quality Assurance Incident Report Form
To locate the Boostlingo Call ID:
- Login to your Boostlingo web portal.
- Navigate to Dashboard > Logs > On Demand.
- Copy and Paste the Call ID seen in the left-most column of your call logs.
- If you don't see any calls in your logs that match the call you would like to report, double-check the filters shown above the call data.
Call Log Filters
Destination:
The destination filter is based on how the call was routed.
- Standard: Calls over IVR or within the Boostlingo platform.
- External: Calls placed using an integration into a third-party software: Zoom, Microsoft Teams, etc.
- Internal: Visible to LSC administrators only. Calls placed from an LSC admin to an interpreter.
Date Range:
Select the date on the calendar on which the call occurred.
Type:
The type of Interpretation service provided on the call.
- Audio - the interpreter joined the call using audio only.
- Video - the interpreter joined the call using audio and video.
- AI - the call was serviced by the Boostlingo AI interpreter. AI Interpreter User Guide - Web and Mobile
Call Status:
Whether or not the call connected to the interpreter. See this article for full definitions: Call Log Statuses
Language:
Filter by destination language.
Search by Call ID:
Allows you to search for a specific Call ID if already known.