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Austen Brockman

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Articles

Recent activity by Austen Brockman

  • Enabling AI Features as a Requestor Administrator

    Root Requestor Admins can enable AI Features for their team under Configuration > Company > Feature Access. Note: If you are a Root Requestor Admin and you do not see these options, please reach ou...

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  • Using Quick Dials

    IVR Quick Dials For IVR Calls, requestors will be prompted to select a language from the Quick Dials list after entering their PIN.  The prompt will say "Press 1 for Spanish, 2 for Arabic..." etc b...

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  • Quick Dials Configuration

    What are Quick Dials?  Quick Dials are used to simplify the requestor call flow by providing a short list of preset options.  Quick Dials are available to requestors placing a call via IVR or the M...

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  • AI Interpreter User Guide - Web and Mobile

    This guide will walk you through using our AI Interpreter Feature. Table of Contents:  Enable or Disable feature access Web and Mobile Calling An AI Interpreter Starting a Call Click-to-Speak Mod...

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  • AI Language Detection

    If you do not see this feature enabled, please reach out to your LSC admin to enable it. If you are an LSC admin, please use the instructions in this article to enable account access: Configuring A...

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  • Configuring Account Access - AI Language Detection

    System Level SettingLogin as a root LSC administrator.Go to Configuration -> Accounts.Click on Feature Settings and switch Language Detection to On.Click Save.  Account Level SettingGo to Members -...

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  • Zoom (for Clients) - Downloading the contact list

    You can download the list of contacts for each language pair from the Boostlingo platform and import the CSV file into the email service of your choosing. After importing the contact list, you can ...

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  • Can I remove the hold music when the call is searching for an interpreter?

    Yes, you can substitute the hold music for a beeping noise instead. This can be done at the system level to set a default for all accounts. You can also modify the setting at the account level.  Sy...

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  • IVR Call Rating

    Requestors are able to leave feedback on an interpretation session conducted over IVR by completing a survey after the interpreter has disconnected. Access to this setting is Off by default. Rating...

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  • AI Access Policies

    AI Access Policies allow LSC administrators to determine which accounts/requestors can utilize the AI features available through Boostlingo: AI Language Detection AI Interpreter AI Transcriptions a...

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