Austen Brockman
Articles
Recent activity by Austen Brockman
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QBO Integration - Troubleshooting
Many issues can be solved by syncing your data between QBO and Boostlingo. To sync your data, navigate to Configuration → Company → Integrations in your Boostlingo portal. Then click the highlighte...
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Expenses: Fuel/Mileage and Travel Time Rates
The Fuel/Mileage and Travel Time rates can be configured to automatically add an account charge and/or interpreter payment to any scheduled Onsite appointment that meets the minimum travel requirem...
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What URL do I use to access the Boostlingo web portal?
The URL that you should use to sign in depends on which regional server your account is connected to. Please note that your geographical location does not always correspond to the server on which y...
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Multi-Account Requestors
Requestors can be added to more than one account, even across different LSCs, with the same login information. Multi-account requestors should always use the generic Boostlingo URL when logging int...
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Multi-Account Interpreters
Within Boostlingo, it is possible for interpreters to register with more than one LSC using the same email address. Multi-account interpreters should always use the generic Boostlingo URL when logg...
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Rate Hierarchy and FAQ
There are a large number of rate overrides and possible configurations within Boostlingo. Rate overrides can exist at multiple levels, but they follow a specific order. Overrides created on an invo...
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Adding a third party to a call
Using web appClick the + sign in the upper-right-hand corner. Select the Country* you are dialing out to, and enter the phone number. *Note: Third-party dial-out is not supported for all countries'...
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Communication Type Policy
Communication type policies can be used to limit which communication types are available for a given account for Scheduled appointments. To limit Account Access for On-Demand communication types, y...
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Link your Zoom account to Boostlingo for VRI
In order to invite a VRI interpreter to your Zoom meeting, you will need to link your Boostlingo account to your Zoom Account. Here are instructions for integrating your Zoom account in the Boostli...
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Troubleshooting Error Messages - Zoom integration
If there is an issue inviting interpreters to your Zoom meeting, you will be sent an error message in an email. This is an overview on what causes these issues and how to resolve them. Zoom Issue C...
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