Austen Brockman
Articles
Recent activity by Austen Brockman
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Registering a new user account
In order to allow users to register on their own, an LSC administrator will need to enable End-User registration for your account. Please reach out to your LSC admin or Account Manager for assistan...
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End User Registration (LSC Admin)
Boostlingo allows organizations to give their end users the ability to register their own accounts through a secure, account-specific registration link. Only LSC administrators can enable or modify...
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Custom Branding
Custom branding in Boostlingo allows LSC admins to white label Boostlingo by creating a custom URL, uploading brand images, and more. Note: if you do not see this feature, please reach out to your ...
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AI Interpreter - IVR
Dialing an AI Interpreter over IVR Dial your IVR number and enter your PIN. Select a language. If the language you have selected has AI interpreter available, the system will prompt you to press 1...
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Enabling AI Features as a Requestor Administrator
Root Requestor Admins can enable AI Features for their team under Configuration > Company > Feature Access. Note: If you are a Root Requestor Admin and you do not see these options, please reach ou...
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Using Quick Dials
IVR Quick Dials For IVR Calls, requestors will be prompted to select a language from the Quick Dials list after entering their PIN. The prompt will say "Press 1 for Spanish, 2 for Arabic..." etc b...
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Quick Dials Configuration
What are Quick Dials? Quick Dials are used to simplify the requestor call flow by providing a short list of preset options. Quick Dials are available to requestors placing a call via IVR or the M...
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AI Interpreter User Guide - Web and Mobile
This guide will walk you through using our AI Interpreter Feature. Table of Contents: Enable or Disable feature access Web and Mobile Calling An AI Interpreter Starting a Call Click-to-Speak Mod...
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AI Language Detection
If you do not see this feature enabled, please reach out to your LSC admin to enable it. If you are an LSC admin, please use the instructions in this article to enable account access: Configuring A...
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Configuring Account Access - AI Language Detection
System Level SettingLogin as a root LSC administrator.Go to Configuration -> Accounts.Click on Feature Settings and switch Language Detection to On.Click Save. Account Level SettingGo to Members -...
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