Austen Brockman
Articles
Recent activity by Austen Brockman
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Does Boostlingo have an integration with Athena Telehealth?
Boostlingo integrates with Athena telehealth, which allows requestors to dial an interpreter directly from the Athena platform. Please reach out to your Account Manager for more information on util...
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Where can I find the Boostlingo Call ID?
If you experience issues on a call that you would like to report to the Boostlingo team, we kindly request that you provide us with the Call ID. You can fill out this form to report an incident wit...
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Accepting Calls in Microsoft Teams
Requestors can add interpreters directly to a call in Microsoft Teams.Here is a video guide to joining a Teams Call: How to join a Teams CallA Teams call will always show the text Incoming Teams Ca...
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Appointment Statuses
The status of an appointment changes throughout its lifecycle. This is a list of the possible appointment statuses and their meanings.DraftA Draft status appointment has been created by a requestor...
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Filtering Appointments
Underneath the date filter on the Appointment tab, there are optional filters. Please note that the date selection will be maintained when using these filters. You can click X to remove a filter fr...
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Auto-Confirmation
Auto-Confirmation is a setting that automatically schedules the first interpreter who accepts an appointment. When it is turned off, LSC admins will have to manually confirm an interpreter for an a...
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QBO Integration - Troubleshooting
Many issues can be solved by syncing your data between QBO and Boostlingo. To sync your data, navigate to Configuration → Company → Integrations in your Boostlingo portal. Then click the highlighte...
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Expenses: Fuel/Mileage and Travel Time Rates
The fuel/mileage and travel rates can be configured to automatically add an account charge and/or interpreter payment to any scheduled Onsite appointments that meet the minimum travel requirement. ...
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What URL do I use to access the Boostlingo web portal?
The URL that you should use to sign in depends on which regional server your account is connected to. Please note that your geographical location does not always correspond to the server on which y...
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Multi-Account Requestors
Requestors can be added to more than one account, even across different LSCs, with the same login information. Multi-account requestors should always use the generic Boostlingo URL when logging int...
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