Austen Brockman
Articles
Recent activity by Austen Brockman
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Setting Your Display Language in Boostlingo
OverviewBoostlingo now supports French Canadian (français canadien) as a display language for Requestors and Requestor Admins. When you set your Display Language, the Boostlingo web application wil...
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Troubleshooting: Why Isn't This Call Ringing My Interpreters?
If you have interpreters who appear to be online but aren't receiving On Demand calls — or a call only seems to reach one interpreter — this guide walks you through how to diagnose it. The key is t...
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Calendar Auto-Add for Participants (.ics notification configuration)
When an appointment is created or updated, Boostlingo sends email notifications that include an .ics calendar attachment. LSC admins and any watcher roles will receive notifications with passive .i...
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Calendar Auto-Add for Participants (.ics notification configuration)
When an appointment is created or updated, Boostlingo sends email notifications that include an .ics calendar attachment. LSC admins and any watcher roles will receive notifications with passive .i...
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Does Boostlingo have an integration with Athena Telehealth?
Boostlingo integrates with Athena telehealth, which allows requestors to dial an interpreter directly from the Athena platform. Please reach out to your Account Manager for more information on util...
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Where can I find the Boostlingo Call ID?
If you experience issues on a call that you would like to report to the Boostlingo team, we kindly request that you provide us with the Call ID. You can fill out this form to report an incident wit...
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Accepting Calls in Microsoft Teams
Requestors can add interpreters directly to a call in Microsoft Teams.Here is a video guide to joining a Teams Call: How to join a Teams CallA Teams call will always show the text Incoming Teams Ca...
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Appointment Statuses
The status of an appointment changes throughout its lifecycle. This is a list of the possible appointment statuses and their meanings.DraftA Draft status appointment has been created by a requestor...
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Filtering Appointments
Underneath the date filter on the Appointment tab, there are optional filters. Please note that the date selection will be maintained when using these filters. You can click X to remove a filter fr...
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Auto-Confirmation
Auto-Confirmation is a setting that automatically schedules the first interpreter who accepts an appointment. When it is turned off, LSC admins will have to manually confirm an interpreter for an a...
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