Austen Brockman
Articles
Recent activity by Austen Brockman
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Multi-Account Interpreters
Within Boostlingo, it is possible for interpreters to register with more than one LSC using the same email address. Multi-account interpreters should always use the generic Boostlingo URL when logg...
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Rate Hierarchy and FAQ
There are a large number of rate overrides and possible configurations within Boostlingo. Rate overrides can exist at multiple levels, but they follow a specific order. Overrides created on an invo...
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Adding a third party to a call
Using web appClick the + sign in the upper-right-hand corner. Select the Country* you are dialing out to, and enter the phone number. *Note: Third-party dial-out is not supported for all countries'...
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Communication Type Policy
Communication type policies can be used to limit which communication types are available for a given account for Scheduled appointments. To limit Account Access for On-Demand communication types, y...
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Link your Zoom account to Boostlingo for VRI
In order to invite a VRI interpreter to your Zoom meeting, you will need to link your Boostlingo account to your Zoom Account. Here are instructions for integrating your Zoom account in the Boostli...
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Troubleshooting Error Messages - Zoom integration
If there is an issue inviting interpreters to your Zoom meeting, you will be sent an error message in an email. This is an overview on what causes these issues and how to resolve them. Zoom Issue C...
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Registering a new user account
In order to allow users to register on their own, an LSC administrator will need to enable End-User registration for your account. Please reach out to your LSC admin or Account Manager for assistan...
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End User Registration (LSC Admin)
Boostlingo allows organizations to give their end users the ability to register their own accounts through a secure, account-specific registration link. Only LSC administrators can enable or modify...
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Custom Branding
Custom branding in Boostlingo allows LSC admins to white label Boostlingo by creating a custom URL, uploading brand images, and more. Note: if you do not see this feature, please reach out to your ...
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AI Interpreter - IVR
Dialing an AI Interpreter over IVR Dial your IVR number and enter your PIN. Select a language. If the language you have selected has AI interpreter available, the system will prompt you to press 1...
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